Return Policy
TheCalmCubs 30-Day Money-Back Guarantee
At TheCalmCubs, we want you to be completely satisfied with your purchase. If you’re not happy with your order, you have 30 days from the date of delivery to request a return or refund.
Eligibility for Returns:
- Items must be unused, in their original condition, and with all tags and packaging intact.
- Proof of purchase (order confirmation or receipt) is required.
- Sale or clearance items are not eligible for returns unless defective.
How to Return an Item:
- Contact our customer care team within 30 days of delivery to initiate your return.
- We will provide you with detailed instructions and a return shipping label, if applicable.
- Package the item securely and send it back to us using the provided label or your preferred shipping method.
Refund Process:
- Once we receive and inspect the returned item, we’ll process your refund within 5–7 business days.
- Refunds will be issued to your original payment method.
- Shipping costs are non-refundable unless the item is defective or we made an error with your order.
Exchanges:
If you’d like to exchange an item, please contact our customer care team, and we’ll guide you through the process.
If you have any questions or concerns, our friendly customer care team is here to help. Your satisfaction is our top priority!